FAQ's
product
A: It’s easy! Right here in the website, enter the information required in the boxes and wow! The book will be magically created for you. Once you order, a fully printed version of the book will be made just for you and sent to the door step of your choice.
A: Our titles are made for kids from anywhere in the world, My Way Home is available for limited countries only – perfect for lucky kids from the USA, Canada, England, Scotland, Wales, Ireland, New Zealand, Australia and Singapore.
A: The Kids Book Company creates stories designed to grow with your kids, working across a number of ages to make them both a valued gift and a favourite book. Because each book is personalized and unique, they make fantastic gifts from 0-8 years old.
A: Each title has a slightly different page count. My Way Home varies in size based on the country the child is from! The books range from 44 pages (22 leaves) to 60 pages (30 leaves!).
A: Our books are A4 size 210 X 297 mm (8.27 X 11.69 inches).
A: At this stage our titles are only available in English.
PERSONALIZATION
A: Yes! Your dedication can make your gift even more personal – it’s printed right into the book – your words become a seamless part of the end product.
A: Yes, hyphenated names, or names with two words are fine as long as it’s less than our maximum number of characters allowed (13). Otherwise, you’ll need to shorten it to a nickname!
A: You can… But unless it’s a story designed for two it won’t work so well! It wreaks havoc with the singular and plural grammar.
A: Yes, you will find this option while purchasing your product. The book will be beautifully wrapped.
A: Nope – just buy them the book! We haven’t seen a need for gift certificates so far
A: The book is printed on high quality paper. If something isn’t perfect, we will replace it – express.
ORDERING
A: Enter the info in the boxes on the website, follow the order process, and it will be sent to your doorstep.
A: Yes, as long as all the books are sent to the same address. Otherwise, separate orders are needed.
A: Depending on where in the world you are, it can take anywhere from 72 hours up to two weeks.
A: No. We print each book fast, so it’s likely already in the printer.
PAYMENT
A: Visa, MasterCard, and American Express.
A: We accept all major credit cards, debit cards, PayPal, and Apple Wallet. In NZ, you can use Afterpay.
A: Your card will be charged as soon as we receive your order.
A: Yes! We use SSL (Secure Socket Layer) encryption technology.
A: No. Invoices are sent via email only.
A: 2 to 72 hours to be processed, printed, and quality checked.
A: Use the same details as your first order or follow the password reset instructions.
A: Check your junk/spam folder. If it’s not there, log in to your account or contact customer service.
PRICING
A: Baseline is USD, but the payment system accepts all currencies.
A: Prices change based on the format. Check the specific title; the softcover price is shown first.
SHIPPING
A: Standard is free on orders over $60. Prices vary by country.
A: Every book is printed to order, it’s made just for your child, after all! so please allow up to 20 working days (Monday to Friday) from purchase to delivery.
Here’s how it works: your book is printed at our UK print partner, which typically takes up to 10 working days. It’s then shipped to you, which can take up to another 10 working days depending on your location.
The good news? Most of our customers receive their order well ahead of that — we love to over-deliver. But due to current global disruptions, some shipments are taking a little longer than usual, so we’d always recommend ordering early, especially around Christmas and holiday periods.
We’d dearly love to speed things up with a team of magical reindeer, but Santa’s still not returning our calls on that one.
A: Everywhere in the world.
A: If it hasn’t arrived within 30 days, contact the customer service team.
A: Emailed with your shipping info. (Note: Standard shipping is not trackable in Australia).
A: Absolutely.
100% GUARANTEE
A: Yes. We guarantee damage-free and error-free delivery.
A: Contact customer service and we will send a new book right away.
A: Yes! Share your feedback and photos on our Facebook page.
FUNDRAISING
A: A code entered at checkout that triggers a donation to a specific community group.
A: Visit the fundraising page on the website and register your information.