Q: How much is shipping?
A: There are two shipping options. Standard shipping – which we’re proud to give you free on any order over $60, and express shipping. The standard and express shipping prices vary slightly according to the country the order is being shipped. Please choose your shipping option at the checkout to see the price for your product.
Q: How long would my order take to arrive?
A: With standard shipping the order is estimated to take around 8-15 working days, (though, we like to over deliver… most of our customers enjoy their product within 6 working days of purchase). Express shipping takes around 3-5 working days from when the product is shipped.
The postal service is a complex environment and orders sometimes get held up by the nosy but necessary customs officers in some places and over peak Christmas and holiday periods the whole system can slow down a little. We’d dearly like to control the postage using a team of magical reindeer, unfortunately Santa’s a bit stingy with them – so it’s a little out of our jurisdiction! Get your order in early to be sure.
Q: Where can I have my book shipped to?
A: We ship everywhere in the world, so, no matter where you are, a special kid you know can receive their very own personalized book. Ok, so it may take a while to Timbuktu, we haven’t worked much with the Mali postal service – but it will be worth the wait!
Q: The delivery date has passed, when should I receive my book?
A: Sometimes the postal service can take longer due to unexpected reasons. If your order has not arrived within 30 days of ordering make sure to let our team of customer service legends know and they’ll make sure it’s taken care of.
Q: Where can I find my tracking code?
A: Standard shipping is currently trackable for everywhere in the world except Australia. Crikey mate. We’ll email you with your shipping information, simply follow the link and use the tracking number we sent through. If the homework monster ate that email, get in touch at [email protected]
and we will help you out!
Q: Can I ship to a different country to my billing address?
A: Absolutely! You can buy a personalized kids book in Canada and send it to a lucky kid from New Zealand – or the other way around. It’s designed to be seamless, easy, and make you look like the hero.